Frequently Asked Questions

A curated list of the most frequent questions along with attempted answers. You know.

When is the check-in / check-out times?

Check-in is at 2pm & check-out is at 11am. We will try to have your room ready as soon as possible. Guests are more then welcome to use common areas before check-in and after check-out.

Do I need identification?

Yes, you must present a valid passport or national identification (i.e. Nicaraguan Cedula) upon check-in.

Can I store my luggage before/during/after my stay?

Yes, of course! We’d be happy to store your luggage in the reception area before/after check-in. We will accommodate your bags in a safe area.

How can I book tours and activities?

All tours and activities can be booked upon arrival or at any point during your stay with one of our lovely team members between the hours of 8am & 6pm.

Is breakfast included?

Breakfast is not included, but we are proud to offer you a variety of food made fresh every day. We have different options delivered from Casa Oro restaurant close by.

Is it safe?

Nicaragua is the safest country in central america. We’ve also got a team of night guards who rotate each night. They are here between the hours of 6pm to 7am. We also have a private security company who do rounds throughout the night. You are very safe here. Like always though, be sure to lock your door and secure valuables when you leave.

Do you have parking?

We have street parking outside the building. This is a safe place to park as we have staff and guards on site 24/7. We have parking on our facility free of charge.

Can I bring an animal/pet?

Unfortunately no animals or pets allowed at our place.

Do you have internet?

Yes, we have free fiber optic internet and WIFI throughout the property. We have gone great lengths to get the best internet provider here in Nicaragua. Sometimes, their service fluctuates, sometimes the power goes out and those are great opportunities to disconnect from the rest of the world.

Can I smoke in the room?

No, absolutely no smoking in the rooms nor anywhere inside the building. Failure to follow this rule can result in a fine of $250 USD.

Can I bring my own food and alcohol?

You can bring both food and alcohol in to our hotel. A communal kitchen is also available for you to use. Please respect quiet hours when hanging out at night in common areas. Food can also be delivered from our restaurant in Casa Oro straight to your room.

Is the place wheelchair accessible?

Unfortunately we do not have a wheelchair accessible place.

Do you accept different currency?

We accept both US dollars and local currency, Nicaraguan Cordobas.

Is the water drinkable from the tap?

Drinking tap water is not recommended. We have locally made clay filters that are widely used across Nicaragua and the world. Hydrate like a CHAMP! Re-fill your water bottles and help us reduce plastic bottle waste. We have also have recycle bins at our place.

Are towels and linens provided?

All of our rooms come equipped with towels (shower & pool), full linen set and very comfortable pillows.

Can I have my laundry done there?

Yes, we are pleased to offer in-house laundry service. Price is $7 US per load. You can expect to receive your clothes within 24 hours- washed, dried and folded neatly.

If you have any questions or concerns please send an email to and we will respond as quickly as possible. Thank you!